Welcome to Bare Bralettes Store’s FAQ page! We’re here to help with any questions you might have about our comfortable, stylish intimate apparel and shopping experience. Below you’ll find answers to our most commonly asked questions.

About Our Products

What makes Bare Bralettes products special?
Our intimate apparel is carefully curated for comfort, quality, and style. We specialize in bralettes, bras (including longline, padded, push-up, plus size and non-wired options), knickers in various styles (Brazilian, control, cotton, high waist), along with nightwear, bodies & bustiers, and beautiful dressing gowns & kimonos. Each piece is designed to move with you through your day while providing exceptional comfort.
Do you offer plus-size options?
Yes! We’re proud to offer a selection of plus-size bras to ensure every woman can enjoy our comfortable essentials. Look for our “Plus Size Bras” category in the menu.
Are your products true to size?
We provide detailed size guides for each product to help you find your perfect fit. Our bralettes and bras are designed with stretch and comfort in mind, but if you’re between sizes, we recommend sizing up for a more relaxed fit or down for more support.

Ordering & Account

How do I place an order?
Simply browse our collections, select your items, choose your size, and add to cart. When you’re ready, proceed to checkout where you’ll enter your shipping details and payment information.
Can I create an account?
Currently we offer guest checkout, but creating an account is coming soon! This will allow you to track orders, save favorites, and checkout faster.
How can I check my order status?
For Standard Shipping orders, you’ll receive a tracking number via email once your order is dispatched. Free Shipping orders include basic tracking information. If you need assistance, our customer care team at [email protected] is happy to help.

Shipping & Delivery

Where do you ship?
We ship worldwide (excluding some remote areas and Asia) because we believe every woman deserves comfortable undergarments, no matter where she lives.
What are my shipping options?
We offer two reliable shipping methods:

Standard Shipping (£12.95): 10-15 days after dispatch via DHL or FedEx with tracking and insurance.
Free Shipping: 15-25 days after dispatch via EMS for orders over £50.
How long does processing take?
All orders are carefully hand-picked and packed with love at our Hereford headquarters. Please allow 1-2 business days for order processing before your package is dispatched.
Will I need to pay customs fees?
International orders may be subject to customs fees which are the responsibility of the customer. These vary by country and we unfortunately have no control over them.

Payments

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect your payment information and don’t store sensitive payment details on our servers.

Returns & Exchanges

What is your return policy?
If your items don’t give you that perfect Bare Bralettes fit, we offer returns within 15 days of receipt. Items must be unworn, unwashed, and in original packaging with tags attached. Please see our full Returns Policy for details.
How do I initiate a return?
Please contact our customer care team at [email protected] with your order number and the items you wish to return. We’ll guide you through the simple process.
Do you offer exchanges?
Currently we process returns and ask you to place a new order for the correct size or style. This ensures you receive your replacement as quickly as possible.
How long do refunds take?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method.

Contact Us

How can I contact customer service?
Our friendly customer care team is available via email at [email protected]. We aim to respond to all inquiries within 24 hours during business days.
Where is Bare Bralettes located?
Our headquarters is at 92 Belmont Rd, Hereford, GB HR6Z 1LN, where we carefully hand-pack all orders with love and attention.

Still have questions? We’re always here to help at [email protected]. Thank you for choosing Bare Bralettes Store for your comfort revolution!